Which describes normal changes?

• A.Changes that are typically initiated as service requests
• B.Changes that are low-risk and pre-authorized
• C.Changes that need to be scheduled and assessed following a process
• D.Changes that must be implemented as soon as possible

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Which is an objective of the design coordination process?

• A.To produce service design packages and ensure they are handed over to service transition
• B.To assess and evaluate all changes and their impact on service designs
• C.To document the initial structure and relationship between services and customers
• D.To gather and document new service level requirements from the customer

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Which is an example o' a service request?

• A.A request tor access to a file
• B.A request to investigate the cause of an incident
• C.A request to implement a security patch
• D.A request for normal operation to be restored

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Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without
the customer having to manage specific [?] and risks.

• A.utility
• B.information
• C.warranty
• D.costs

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How is a continual improvement register used?

• A.To record requests for provision of a resource or service
• B.To provide a structured approach to implementing improvements
• C.To organize past, present, and future improvement ideas
• D.To authorize changes to implement improvement initiatives

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