Which practice has a purpose that involves creating closer, more collaborative relationships?

• A.Suppler management
• B.Information security management
• C.Release management
• D.Service configuration management

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What is the definition of service management?

• A.A set of specialized organizational capabilities for enabling value for customers in the form of services
• B.A result for a stakeholder enabled by one or more outputs
• C.A formal description of one or more services designed to address the needs of a target consumer group
• D.Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

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What ensures that service providers and service consumers continue to create value together?

• A.Service consumption
• B.Service offerings
• C.Service level management
• D.Service relationship management

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Which function is responsible for the management of a data centre?

• A.Technical management
• B.Service desk
• C.Application management
• D.Facilities management

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Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve,
without
the customer having to manage specific [?] and risks.

• A.information
• B.costs
• C.utility
• D.warranty

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