Which of the following is NOT a valid objective of problem management?

• A.To prevent problems and their resultant Incidents
• B.To restore service to a user
• C.To manage problems throughout their lifecycle
• D.To eliminate recurring incidents

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The remediation plan should be evaluated at what point in the change lifecycle?

• A.After the post implementation review has identified a problem with the change
• B.Before the change is approved
• C.After implementation but before the post implementation review
• D.Immediately after the change has failed and needs to be backed out

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Remediation planning is BEST described in which of the following ways?

• A.Planning how to compensate a user for a failed change
• B.Planning how to advise the change requestor of a failed change
• C.Planning how to recover the cost of a change
• D.Planning the steps required to be taken if a change is unsuccessful

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Which process is responsible for low risk, frequently occurring, low cost changes?

• A.Release and deployment management
• B.Incident management
• C.Demand management
• D.Request fulfilment

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An incident is proving difficult to resolve. A technician informs their manager that more resource is needed to restore the service.
What has taken place?

• A.A hierarchic escalation
• B.An incident resolution
• C.A functional escalation
• D.A service level escalation

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