Access management is closely related to which other process?

• A.Information security management
• B.Change management
• C.Capacity management only
• D.3rd line support

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Which one of the following is an objective of release and deployment management?

• A.To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
• B.To standardize methods and procedures used for efficient and prompt handling of all changes
• C.To ensure that the overall business risk of change is optimized
• D.To define and agree release and deployment plans with customers and stakeholders

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Which of the following BEST describes a problem?

• A.The cause of two or more incidents
• B.The cause of one or more incidents
• C.A serious incident which has a critical impact to the business
• D.An issue reported by a user

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Which one of the following do technology metrics measure?

• A.Processes
• B.Customer satisfaction
• C.Components
• D.The end-to-end service

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Where are the details of core and enhancing service provided?

• A.The service catalogue.
• B.The service portfolio.
• C.The configuration management system.
• D.The definitive media library.

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