You need to set the schedule to meet requirements for appointments.
How should you configure the settings? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Correct Answer:

Explanation
Box 1: 30 minutes
Nurses and doctors must be booked for 30-minute time slots.
Box 2: 8: A.M.
The company is open from 8 AM to midnight Monday through Friday to provide services. Patients can make appointments by calling or using the internet. All appointments are conducted by phone or by using a computer.
Box 3: 12.00 A.M.
Box 4: 3
Patients must be offered at least three alternative times to schedule an appointment.

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You are modifying the phone-to-case process in Dynamics 365 Customer Service. You create a flow by using PowerApps as shown in the exhibit. (Click the Exhibit tab.)

You must modify the business process flow to include the check-email step at the beginning of the research stage.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.

Correct Answer:

Explanation
Graphical user interface, text, application, email Description automatically generated

Reference:
https://docs.microsoft.com/en-us/power-automate/create-business-process-flow?context=/dynamics365/context/s

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You use Dynamics 365 Customer Service to manage cases.
You need to create a service-level agreement (SLA) that provides a warning when two KPI values match a specified condition: First response and Resolve by.
Which two types of SLA details should you use? Each correct answer presents pan of the solution NOTE: Each correct selection is worth one point.

• A.Resolve KPI only
• B.Item warning
• C.SLA item failure
• D.Response KPI only

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A company uses Dynamics 365 for Customer Service.
You need to document the case resolution process.
How are each of the cases resolved? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Correct Answer:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hubuser-guide-case-sla

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You are customizing a Dynamics 36S Customer Service implementation for a company.
The company's support center wants to open a chat channel in a Power Apps portal for their partners.
You need to add a chat widget in the portal.
What should you do?

• A.Copy the code snippet from the workstream form and paste it in the web template of the portal home page.
• B.Copy the code snippet from the char form and paste it in the Chat Widget Code in Content Snippets
• C.Copy the code snippet from the chat form and paste it in the web template of the portal home page.
• D.Copy the code snippet from the workstream form and paste it in the Chat Widget Code in Content Snippets.

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