"Underuse is evidence by the fact that many scientifically sound practices are not used as often they should be. For example, biannual mammography screening in woman ages 40 to 69 has been proven beneficial and yet is performed less than 75 percent of the time." This is the categorization of:

• A.La of care
• B.Defects
• C.Healthcare practice
• D.La of professionalism in Medical field

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Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of
different departments in a unit. What is the role of Interpersonal relationships in Healthcare delivery systems?

• A.It relates to Medical Ethics
• B.Promotion of cordial relationships
• C.None of the above
• D.Clinicians who relate well to their patients are more likely to elicit a more complete and accurate history from their
  patients

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Which of the following is the best tool to report process improvements to a quality committee?

• A.Histogram
• B.Flow Chart
• C.Scatterplot
• D.Control Chart

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Quality and technical performance refers to how well current scientific medical knowledge and technology are
applied in a given situation. It is usually assessed in terms of:

• A.The quality of interpersonal relationships
• B.Timeliness and accuracy of the diagnosis
• C.Both A & B
• D.Appropriateness of therapy and other medical interventions are performed

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To identify outpatient data sources, the team should consider the following questions EXCEPT:

• A.Are the physician in organized medical groups that have outpatient electronic medical records, which could be a
  source of data? Will their financial or billing systems be able to identify all patients with diabetes in their practices? If
  not, can the health plans in the area supply the data by practice site or individual physician?
• B.Some of the most important diabetes measures are based on laboratory testing. Do the physicians have their own
  labs? If so, do they achieve the laboratory data for12-24 month snapshot? If they do not do their own lab testing, do
  they use a common reference lab that would be able to supply the data?
• C.Do the measures selected by team reflect the aspects of care that have the most influence on patient's outcome
• D.Do the source outpatient data is the same as inpatient data

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