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  4. NAHQ.CPHQ.v2025-03-07.q337 Dumps
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Question 196

What Is the Initial step the quality professional should take when the organization's performance on a patient satisfaction strategic goal Is below the desired performance?

Correct Answer: B
When an organization's performance on a patient satisfaction strategic goal is below the desired level, the initial step should be to review department-specific data. This allows for a detailed understanding of the performance in different areas or units within the organization. It helps in identifying specific issues that may be contributing to the overall low performance. This targeted approach facilitates the identification of tailored interventions that can be more effective than broad, non-specific actions.
References:The NAHQ emphasizes the use of data to drive quality improvement efforts. Department-specific data provides the detailed insights necessary to undertake focused quality improvement initiatives. This is a fundamental principle in the healthcare quality improvement process, aligning with the systematic approach outlined in the NAHQ's Healthcare Quality Competency Framework.
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Question 197

Either an increase or decrease in rate could be a signal of improvement. In other words, there is no clear direction of improvement for these measures. In this case an observed rate either above or below the expected range is an unfavourable outliner.

Correct Answer: C
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Question 198

The percentage of patients with congestive heart failure who are receiving an ACE inhibitor is an example of retrospective measure. The use of ACE inhibitors in the population is indicated for all patients with an ejection fraction of less than 40 percent. The ejection fraction is not part of the typical administrative database.
Sometimes the information is contained:

Correct Answer: D
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Question 199

Prior to implementing a new patient service, the healthcare quality professional should recommend

Correct Answer: C
Before implementing a new patient service, the healthcare quality professional should recommend conducting a Failure Modes and Effects Analysis (FMEA). FMEA is a proactive tool used to identify potential failure points in a new process or service before they occur. This analysis helps to prioritize risks based on their severity, occurrence, and detectability, and to implement corrective actions to mitigate these risks. By using FMEA, the organization can enhance patient safety by addressing potential problems before they affect patients.
* Developing a safety monitoring checklist (A): While useful, this step comes after identifying potential risks and failure modes through FMEA.
* Conducting a root cause analysis (RCA) (B): RCA is a reactive tool used after an adverse event occurs, making it unsuitable for proactive risk assessment before implementing a new service.
* Performing just-in-time staff safety training (D): While important, this should follow the identification of risks and implementation of safety measures based on the FMEA findings.
References
* NAHQ Body of Knowledge: Risk Management and Patient Safety
* NAHQ CPHQ Exam Preparation Materials: FMEA Process and Application
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Question 200

Which of the following is the best example of population health management?

Correct Answer: A
Population health management focuses on improving the health outcomes of a specific group by managing and coordinating care across the health continuum. Ensuring timely access to eye examinations for people with diabetes is a prime example of population health management because it targets a specific group (people with diabetes) and addresses a preventive measure (eye exams) to reduce the risk of complications, such as diabetic retinopathy.
* Reducing medication errors in a pharmacy (B): While important, this is more related to patient safety and quality improvement in a specific setting rather than population health management.
* Reducing turn-around times in the emergency department (C): This improves efficiency but is not directly related to managing the health of a specific population.
* Ensuring accurate medication reconciliation for people in hospice care (D): This is critical for patient care but focuses on a specific care process rather than broad population health management.
References
* NAHQ Body of Knowledge: Population Health Management and Preventive Care
* NAHQ CPHQ Exam Preparation Materials: Examples of Population Health Strategies
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