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  2. NAHQ Certification
  3. CPHQ Exam
  4. NAHQ.CPHQ.v2025-06-25.q116 Dumps
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Question 31

When formulating medical standards, a critical decision that must be made is the _____ at which the standard should be set.

Correct Answer: D
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Question 32

Prior to the implementation of a new electronic health record (EHR), a facility charters a failure mode and effects analysis (FMEA) team. After mapping out the process for creating a new patient chart, the next step should be to:

Correct Answer: A
Failure Mode and Effects Analysis (FMEA) is a proactive risk assessment tool used to identify potential failure points in a process before they occur. It is widely used in healthcare to improve patient safety and reduce errors, particularly during major system changes like EHR implementation.
Steps in FMEA:
* Map the Process: The team outlines each step in the process (already completed in the scenario).
* Identify Potential Failure Modes (Correct Answer - Option A):
* The next step after mapping the process is to analyze each step for potential failures that could cause disruptions or errors.
* Consider the Consequences (Option D): Once failures are identified, their possible impacts on patient care and workflow are examined.
* Determine Root Causes (Option B): The team investigates why failuresmight occur and identifies contributing factors.
* Calculate Risk Priority Numbers (Option C): Risk is quantified using Severity × Occurrence × Detectability, helping to prioritize issues for improvement.
* Implement and Monitor Improvements: Solutions are developed, tested, and continuously evaluated.
Why Other Options Are Incorrect:
* Option B (Determine reasons for failures): This step comes after identifying potential failures.
* Option C (Calculate risk priority numbers): RPN calculations occur after failure modes are identified and analyzed.
* Option D (Consider consequences): Consequences are evaluated after potential failure modes are identified.
Thus, the correct next step is A. Examine each step for potential process failures.
References:
NAHQ's "HQ Solutions: Resource for the Healthcare Quality Professional" Agency for Healthcare Research and Quality (AHRQ) - "Using FMEA to Improve Patient Safety"
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Question 33

It involves identification and selection of a patient's medical record or group of records after the patient has been
discharged from the hospital or clinic. Many proponents of medical record review believe it to be the most accurate
method of data collection. What is it?

Correct Answer: D
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Question 34

Overproduction
Inventory
Repairs/rejects
Motion
Processing
Waiting
Transport
These are the types of _____________ identified by Taiichiohno.

Correct Answer: C
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Question 35

Which of the following is the best way to evaluate the success of a performance improvement team?

Correct Answer: C
Periodic measurement of outcomes is the most effective way to evaluate the success of a performance improvement team. By assessing the actual results of implemented changes, organizations can determine whether the improvements have led to desired outcomes, such as enhanced patient care, increased efficiency, or reduced errors.
While incorporating recommendations into policies (Option A) and adhering to deadlines (Option B) are important, they do not directly measure the impact of the team's efforts. Identifying improvement opportunities (Option D) is a preliminary step, not an evaluation of success.
References:
NAHQ Body of Knowledge: Performance and Process Improvement
NAHQ CPHQ Exam Preparation Materials: Evaluating Quality Improvement Initiatives
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