A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

• A.In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
  'Email'.
• B.In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
  'Email1.
• C.In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.
• D.In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
  'Email'; In the Message Pattern section, enter the resource's email address property label.

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Your customer requires that their engineers make courtesy calls 2-4 hours after they complete an installation to make sure that everything is working properly.
Two activities are created via integration but they need to be linked.
Identify the correct setupfor the link template.

• A.Set up a Start-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• B.Set up a Finish-to-Start template with a non-adjustable 2-hour Minimum interval and an adjustable
  4-hour Maximum interval.
• C.Set up a Start-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.
• D.Set up a Finish-to-Start template with an adjustable 2-hour Minimum interval and an adjustable 4-hour Maximum interval.

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Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to beaccessed from the OFSC application?

• A.Field personnel must be assigned Service Cloud accessvia the Service Portal interface.
• B.The administrator must configure the Oracle Knowledge access settings in OFSC.
• C.The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances.
• D.The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features.
• E.The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface.

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Acompany has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

• A.Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked.
• B.Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked.
• C.Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.
• D.Resource start location = office depot, Resource end location = home, resource typefeatures = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

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A utility company sees several "New Connect" activities being dropped into the routing bucket during the day.
They want "Meter Read" activities to be removed from the technician's route so that the "New Connect" activities can be assigned if the technician qualifies for the activity They enabled reoptimization in their route plan and created a reoptimization filter targeting the "Meter Read" activities.
What additional settings are required in the route plan to meet the desired behavior?

• A.Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereas cost of not assigning an activity for
  "New Connect" in activities in the routing bucket to "Low".
• B.Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "Highest", whereas cost of not assigning an / for
  "New Connect" in activities in the routing bucket to "Normal".
• C.Set the reoptimization goal to "Assign high priority activities". Then set cost of not assigning an act or
  "Meter Read" on activities in existing routes to "Low", whereas cost of not assigning an activity for
  "New Connect" in activities in the routing bucket to "High".
• D.Set the reoptimization goal to "Reduce Overdue". Then set cost of not assigning an activity for "Meter Read" on activities in existing routes to "High", whereascost of not assigning an activity for "New Connect" in activities in the routing bucket to "Normal".

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