Which statement is true about generic objects?

• A.A generic object representation must be built for custom objects.
• B.A generic object representation must be built for handling standard objects.
• C.CRUD operations cannot be performed with generic objects.
• D.Batching and chaining operations are supported only by generic objects.

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What is the purpose of an SLA in Knowledge base?

• A.to group and refine related answers based on the product and the service level
• B.to provide access to the answers based on the customer service level agreement matching the answers' access level
• C.to give permission to users to add questions in a forum based on the service level
• D.to rank customers based on the number of answers posted in a forum based on the service level

Correct Answer: B

Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.
Table Service Level Agreement Options, Example

Reference:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm

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Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

• A.Create a standard text to include the new address and update all the answers to include it.
• B.Call support and have them run a search and replace on the database.
• C.Create a variable to contain the address and update all answers to include it.
• D.Search for all answers that have the address and update.

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Which two statements are true about published reports? (Choose two.)

• A.Published reports contain snapshots of data at the time the report is run.
• B.Published reports can be edited.
• C.Published reports have filtering option in ribbon.
• D.Published report data can change automatically when the knowledge base data is updated.
• E.Published reports can be shared.

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You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

• A.Add a conditional section within the answer with any access level.
• B.Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
• C.Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
• D.Make the answer status private, make the required changes, and republish it.

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