An input used in developing the communications management plan is:

• A.Communication models.
• B.Enterprise environmental factors.
• C.Organizational communications.
• D.Organizational cultures and styles.

Correct Answer: B

Section: Volume A
Explanation:
10.1.3.1 Communications Management Plan
The communications management plan is a component of the project management plan that describes how project communications will be planned, structured, monitored, and controlled. The plan contains the following information:
Stakeholder communication requirements;

Information to be communicated, including language, format, content, and level of detail;

Reason for the distribution of that information;

Time frame and frequency for the distribution of required information and receipt of acknowledgment or

response, if applicable;
Person responsible for communicating the information;

Person responsible for authorizing release of confidential information;

Person or groups who will receive the information;

Methods or technologies used to convey the information, such as memos, e-mail, and/or press releases;

Resources allocated for communication activities, including time and budget;

Escalation process identifying time frames and the management chain (names) for escalation of issues that

cannot be resolved at a lower staff level;
Method for updating and refining the communications management plan as the project progresses and

develops;
Glossary of common terminology;

Flow charts of the information flow in the project, workflows with possible sequence of authorization, list of

reports, and meeting plans, etc.; and
Communication constraints usually derived from a specific legislation or regulation, technology, and

organizational policies, etc.
The communications management plan can also include guidelines and templates for project status meetings, project team meetings, e-meetings, and e-mail messages. The use of a project website and project management software can also be included if these are to be used in the project.

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The project leam is brainstorming on approaches to deliver the upcoming product launch for which the project has been chartered. The project manager is laying out hybrid, adaptive, iterative methods. What is the team trying to address?

• A.Diversity
• B.Management
• C.Co-location
• D.Lite-cycle

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Two members of the team are having a conflict..............or partially resolve the problem Two members of the team are having a conflict. The project manager decides that, in this case, the best solution is to bring some degree of satisfaction to all parties, in order to temporarily or partially resolve the problem.
Which technique should the project manager use?

• A.Collaborate/Problem Solve
• B.Smooth/Accommodate
• C.Compromise/Reconcile
• D.Withdraw/Avoid

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Which Perform Quality Assurance tool or technique is used to identify a problem, discover the underlying causes that lead to it, and develop preventative actions?

• A.Inspection
• B.Quality audits
• C.Design of experiments
• D.Root cause analysis

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In Project Resource Management, which process uses recognition and rewards as a tool and technique?

• A.Control Resources
• B.Develop Team
• C.Manage Team
• D.Monitor Team

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