Martha is sharing her experience of her last project as the project manager. She tells that when she presented customer a formal acceptance and sign-off document, they refused to sign, claiming that the product does not meet their expectation. Taking which of the following steps could have been prevented the situation? Each correct answer represents a complete solution. Choose all that apply.

• A.Performing quality inspections regularly
• B.Archiving sign-off at important milestones
• C.Documenting the requirements
• D.Completing the project behind the schedule

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A program to implement a company's new system is nearing completion and the program manager attempts to close the program. However, despite training provided to the operational staff on the new system, there is concern that the defined expected benefits will not be fully realized.
To prevent this concern in the future, which of the following should occur?

• A.Collaboration with the operational staff to develop the benefits sustainment plan
• B.Communication of the new capabilities' benefits to the operational staff
• C.Development and execution of a benefits transition plan to prepare the operational areas
• D.Identification of the risk in the program risk register and development of a plan to address the risk

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A software development program will launch iterative versions of new software called Alpha over two years.
Following that, a program will be released to the program team and developers to create new software called Beta. While the program manager prepares the program closure plan for Alpha, the program sponsor expresses concern about its support after program closure.
What should the program manager do as part of Alpha's program closure plan?

• A.Execute the transition plan, and include knowledge transfer to transition Alpha support to operations.
• B.Keep the Alpha program open until support is no longer required, then execute program closure.
• C.Adjust Alpha's exit criteria to ensure its support is included in the Beta program.
• D.Document the program closure procedure to ensure that resources are released from Alpha to develop Beta.

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You are the program manager for your organization. Your program team has 43 people that all need to be monitored and controlled. You would like to create a standardized report that you can use to monitor, control, and record the performance of each staff member in your program. What type of report can you create that will help you track your staff and their performance?

• A.Performance reports
• B.Exceptions report
• C.Staff variance reports
• D.Lessons learned

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An IT program manager is concerned that a program is not achieving its defined incremental benefits due to a lack of delivery by the business team. The IT team has several dependencies on the business team throughout the program. However, the business team does not report to the IT program manager, and only two business team resources with the appropriate skills are available to complete the required program tasks.
To address this issue, what should the IT program manager do next?

• A.Schedule a meeting with the business team to discuss transferring the two business team resources to the IT team; update the program risk register to include risk mitigation steps.
• B.Escalate the lack of commitment by the business team to the program steering committee; hire a new project resource to complete the required tasks; update the program risk register to include risk mitigation steps.
• C.Review and clarify the business team's program roles and responsibilities; determine the schedule impact on benefits delivery; direct the IT project manager to meet with the business team to ensure dependencies are understood and that the appropriate resources can be made available.
• D.Modify the program milestone dates to include a larger contingency; determine the impact on the project implementation date; update the benefits management plan.

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