In which of the following situations would you use a data transform? (Choose Two)
Which of the following two sets represent action sets (event > action) in Pega Platform?
(Choose Two)
Response:
A shipping company uses a Pega application for order processing and fulfillment.
The Membership level locally-sourced data typeindicates the membership level of the customer.
The Address data type is used to verify the customer-entered billing and shipping addresses against a comprehensive database of postal addresses.
The Delivery preference data type specifies whether the customer prefers the delivery person to call the customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.
Choose three items that are considerations for approval configuration of CI The approval levels
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
- If the fraud claim is rejected, the customer is notified and given 15 days to respond.
Select the case life cycle design that follows the guidelines for identifying and naming stages.
Response:
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