Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information from the customer.
The merchant is notified and given 15 days to dispute the fraud claim.
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
If the fraud claim is rejected, the customer is notified and given 15 days to respond. Select the case life cycle design that follows the guidelines for identifying and naming stages.
A)

B)

C)

D)

• A.Option B
• B.Option C
• C.Option D
• D.Option A

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In a support application you have the requirement: An email notification should be sent within four hours of receipt of the support issue. What in the service level should be set to four hours to meet this requirement?
(Choose One)

• A.Expired
• B.Deadline
• C.Goal
• D.Passed Deadline

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How many shapes should a flow rule be limited to?
Response:

• A.Ten (10)
• B.Fifteen (15)
• C.Five (5)
• D.Twenty (20)

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Consider the following user story:
As a policyholder, I want to add a vehicleoperator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)

• A.Will field information about the operator be stored in an external database?
• B.Do the fields about the operator need to be displayed in multiple languages?
• C.How do the fields for the operator need to be displayed?
• D.What fields does the account owner need to see to add an operator?

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A home loan application requires application the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?

• A.Create an approval step with cascading approval.
• B.Apply business logic to route a single assignment in the correct order.
• C.Create an approval process for each manager in parallel.
• D.Route an assignment to a work queue where both roles have access.

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