A duplicate case search contains two weighted conditions in which a property value in the current case is compared to the same property value in the existing case. After processing multiple cases that have two matching data values, duplicate case search does not identify any duplicates.
What two approaches do you take to diagnose the cause? (Choose two.)

• A.Verify that each of the basic conditions are satisfied.
• B.Verify that there are no more than 4 maximum weighted conditions being tested.
• C.Verify that the case type is instantiated as a temporary case so the case can be cancelled.
• D.Verify that the total weights of the matching conditions match or exceed the threshold.

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The primary purpose of a production ruleset is to allow rules to be

• A.tested in a production environment
• B.updated in a production environment
• C.reused in multiple production environments
• D.migrated to a production environment

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Which two of the following prerequisites would you choose to create a branch rule for parallel development? (Choose Two)

• A.Save a copy of the original rule into the base ruleset
• B.Circumstance the original rule
• C.Create a team application
• D.Give team members access to the team application

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Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR) .
What is the best way to implement this requirement?

• A.Use a ToWorkGroup router and Pega's Get Next Work functionality
• B.Use a ToWorklist router and Pega's Get Next Work functionality
• C.Use a ToWorkbasket router and Pega's Get Next Work functionality
• D.Use a ToLeveledGroup router and Pega's Get Next Work functionality

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How do you customize the allowed values for a property based on the context of the property using field values?

• A.Create a field value record for each value and set the context using the Apply to: field.
• B.Create a base field value record, then create a circumstance of the base record for each allowed value.
• C.Create a field value record and a unique property record for each allowed value in each context.
• D.Create a ruleset for each context, then create a field value record for each value and add the field value record to the appropriate ruleset.

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