An assignment service-level agreement (SLA) is configured with the following details: Initial urgency: 20 Assignment ready: Timed delay of 1 hour Goal: 5 hours and increase urgency by 10 Deadline: 8 hours and increase urgency by 20 Passed deadline: 2 hours, increase urgency by 20, and limit events to 5 Assuming no other urgency adjustments, what is the assignment urgency 16 hours after the case reaches the assignment?
