If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types.
What configuration supports this requirement?

• A.Configure an optional action to enable manual changes to case urgency.
• B.Create a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.
• C.Increase the initial urgency on the case type settings.
• D.Create a service-level agreement (SLA) rule and increase the initial urgency.

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You created a data transform to concatenate a user's first and last name values. You add the concatenate data transform to a flow action as a post-processing action .
What occurs when the flow runs?

• A.The data transform runs after the user enters data in the first name and last name fields.
• B.The data transform runs after the flow action runs if the user enters data in the first and last name fields.
• C.The data transform runs every time the user performs the flow action run.
• D.The data transform runs before every flow action run.

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A travel reservation servicing case includes a service level for responding to requests. The service level intervals vary according to passenger status, class of service, and fare type.
Which implementation satisfies this requirement?

• A.Create a single property circumstanced rule and a when rule.
• B.Create a multivariate circumstanced rule and a when rule.
• C.Create a single property circumstanced rule.
• D.Create a multivariate circumstanced rule, a circumstance definition, and a circumstance template.

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A flow action calls a pre-processing data transform to initiate values. There are several flow actions available for the assignment. You want to make sure that the values are only initiated once for each flow action.
How do you implement a solution?

• A.Do nothing. The pre-processing data transform is only called once for each assignment.
• B.Make sure that the flow action does not have the highest likelihood since it will always be invoked.
• C.Add logic to the pre-processing data transform to test if values were already initiated.
• D.Configure the data transform as post-processing instead of pre-processing.

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Which two statements about adding a pre-processing action to a flow action are true? (Choose Two)

• A.The user can opt to skip the pre-processing action.
• B.The action runs each time the user returns to the assignment.
• C.The action only runs the first time the flow action is performed on an assignment.
• D.The action automatically runs if the flow action has the highest likelihood for the assignment in the process flow.

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