What are the components you typically capture in a customer journey map? Note: There are 3 correct Answers to this question.

• A.Locations
• B.Mindset
• C.Actions
• D.Touch Points
• E.Responsibilities

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Why is time boxing important for coaching Design Thinking workshops? Note: There are 2 correct Answers to this question.

• A.It keeps the number of ideas at a reasonable level.
• B.It drives creativity.
• C.It establishes the authority of the coach.
• D.It is pivotal to ensure results are achieved.

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Which techniques are typically used in Design Thinking workshops? Note: There are 2 correct Answers to this question.

• A.Point of view
• B.Agile Sprint
• C.Low-fidelity (lo-fi) prototyping
• D.Pair work

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What do you define during the scoping phase? Note: There are 3 correct Answers to this question.

• A."How might we" questions for personas
• B.The project plan
• C.The team setup
• D.The design challenge
• E.User types

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By which process, test your designs, get feedback, and give yourself a chance to make improvements before investing the time to develop?
Note: There are 1 correct answers to this question.

• A.Sketch a prototype
• B.Create a persona
• C.Interview yourusers
• D.Test your sketches with users

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