What tools or Design Thinking techniques do you use during the scoping phase? Note: There are 2 correct Answers to this question.

• A.Value maps
• B.Low-fidelity prototyping
• C.The reframing technique
• D.Customer journey map

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What is the essence of design thinking?
Note: There are 1 correct answers to thisquestion.

• A.What do you hope to test with the user? What sorts of behavior do you expect?
• B.In the early stages of a project that question may be broad
• C.Identify what's being tested with each prototype. A prototype should answer a particular question when tested
• D.How one identifies new solutions that meet the needs of a market; TO CREATE SOMETHING NEW

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You are in the phase when you capture interview results. What are the goals of a "structured wall of data"? Note: There are 2 correct Answers to this question.

• A.To identify common topics and understand the meaning of interview results
• B.To identify interview results that lie outside of the problem space
• C.To frame the potential solution space of the challenge
• D.To crystallize key user types, needs, and insights from interview stories

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Which of the following are basic principles of field research? Note: There are 2 correct Answers to this question.

• A.Focus on the users who represent your main customer group.
• B.Take people out of their context and put them in an inspiring environment.
• C.What people say is often not what they do, think, or feel.
• D.Ask a lot of "why" questions to get valuable data.

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Referring to the Blue Ocean Strategy, what are elements of the REICC technique? Note: There are 3 correct Answers to this question.

• A.Enhance
• B.Reduce
• C.Increase
• D.Consume
• E.Combine

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