Where can service workflow steps be used in SAP Field Service Management?

• A.In customer self-service when submitting a self-service request
• B.In the mobile application when executing an activity
• C.In SAP Crowd Service when dispatching a service call
• D.In the Web application when planning a service

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How can a developer update a record in SAP Field Service Management through the API?

• A.Using a REST-based service
• B.Using an OData service
• C.Using a SOAP-based service
• D.Using an RFC-enabled service

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How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

• A.You can provide a predefined script for service execution.
• B.You can standardize service process flows.
• C.You can configure execution checkpoints.
• D.You can improve the link between back office and field.
• E.You can trigger actions based on standard system events.

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What are typical Crowd workers? Note: There are 3 correct answers to this question.

• A.Managers
• B.Subsidiaries
• C.Dispatchers
• D.Freelancers
• E.Partners

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How Does SAP Field Service Management Crowd Service allow you to cater to next generation employees? Choose the correct answer.

• A.By adopting your workforce to accommodate for workers shifting perspectives
• B.By giving service technicians the ability to schedule the additional training
• C.By helping Employees learn more about next generation technologies
• D.By giving service technicians the ability to register for upcoming certifications

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