For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note:
There are 2 correct answers to this question.

• A.Set the service call to Technically Completed.
• B.Perform the activity checkout.
• C.Release the assignment.
• D.Set the service call to Finished.

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What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

• A.Assist technicians to record time and materials.
• B.Assist technicians to capture resolutions.
• C.Generate QA reports with the captured data.
• D.Generate checklist reports for the customer.

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