The features of service desk are as follows: (Select all that apply)

• A.Managing Sap Notes
• B.Customer Solution Database
• C.Message Handling Process
• D.Solution Manager Diagnostics

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What are the components of the configuration transaction?
There are 6 correct answers to this question.
Response:

• A.Development Items
• B.Test Cases
• C.Project Documentation
• D.Transaction Assignment
• E.Graphics
• F.Configuration of IMG Objects
• G.Training Materials
• H.Configuration Templates

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What does the SAP Solution Manager Monitoring and Alerting Infrastructure (MAI) provide?
Note: There are 2 correct answers to this question.

• A.Different diagram types like Average Response Time - Hour Profile
• B.Status comparison analysis of several managed systems
• C.Status Overview for the technical system including database and hosts
• D.Landscape information and problem context with the managed systems

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For the Enterprise Manager in the Basic Configuration, which of the statements you think will not go correct :- There are 2 correct answers to this question.
Response:

• A.Enterprise Manager (EM) acts as the central repository for all Introscope performance data and metrics collected in an application environment.
• B.After you can link to the Enterprise Manager , you need to install it on operating system level of SAP Solution Manager or on a separate host.
• C.The EM processes performance data and makes it available to users for production monitoring and diagnosis.
• D.During this configuration step, It is not necessary to enter information about your system landscape under Wily Introscope Enterprise Manager. Because this data is not obligatory for Solution Manager Diagnostic, to analyze the status of Java systems, for example, performance data.

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The phase for implementation roadmap where you implement business and process requirements based on the Business Blueprint. Activities include customizing in the Implementation Guide, software enhancements, special programming, building and executing test plans, and signing-off the configured system.

• A.Realization
• B.Project Preparation
• C.Final Preparation
• D.Go Live and Support
• E.Business Blueprint

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