You're getting ready to plan your next build. What data/section in Insights can you use to help you Capacitor determine which content your end users may need you to build next?
Correct Answer: C
The WalkMe Insights platform is designed to provide actionable data to optimize digital adoption by identifying user behavior and content needs. The "What Users Are Searching For" section in Insights specifically tracks search terms entered by end users in the WalkMe Menu, revealing what content or guidance they are seeking. This data is critical for planning future builds because it highlights gaps in existing content or areas where users need additional support. For example, if many users search for "profile settings" but find no relevant content, this indicates a need to build guidance for that process. In the context of the question, "What Users Are Searching For" directly informs the WalkMe Builder about user pain points and content demands, unlike the other options: * Total Menu Opensonly shows how often the WalkMe Menu is accessed, not what users are looking for. * Activity Logprovides a record of user interactions with WalkMe content but doesn't specifically highlight search behavior or content needs. * Text and Multilanguagerelates to content localization settings, not user behavior or content planning. Extract from Official WalkMe Documentation: According to the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting): "The 'What Users Are Searching For' report in Insights displays the search terms entered by end-users in the WalkMe Menu, along with metrics such as the percentage of searches resulting in no action. This report helps Builders identify content gaps and prioritize new builds based on user demand." Additionally, the courseAdvancing Your Skills in Building WalkMe Solutionsemphasizes: "Leveraging Insights data, particularly the 'What Users Are Searching For' section, enables Builders to align content creation with user needs, ensuring proactive digital adoption support." This confirms that option C is the correct choice, as it directly correlates with determining future content needs based on user search behavior. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.2: Analytics and Reporting. WalkMe Insights User Guide, "What Users Are Searching For" Report. Course:Advancing Your Skills in Building WalkMe Solutions, Module 4: Using Insights forContent Planning.
Question 2
Which is the syntax that you type into the developer console to check your jQuery selectors using WalkMe?
Correct Answer: D
WalkMe provides a custom jQuery wrapper, wmjQuery, to test and validate jQuery selectors within the WalkMe environment. This wrapper ensures that selectors are evaluated in the context of WalkMe's framework, accounting for its specific DOM interactions and configurations. To check a jQuery selector, Builders type wmjQuery("InsertSelectorHere") into the browser's developer console, replacing InsertSelectorHere with the desired selector (e.g., wmjQuery("#myButton")). This returns the matched elements, confirming the selector's accuracy. The other options are incorrect: * WMjquery InsertSelectorHere(A) is not a valid syntax and lacks proper formatting. * walkmeJQuery("InsertSelectorHere")(B) uses incorrect capitalization and naming. * jQuery("InsertSelectorHere")(C) uses standard jQuery, which may not account for WalkMe's specific environment. Extract from Official WalkMe Documentation: Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.7: jQuery Selectors): "To test jQuery selectors in the WalkMe environment, use the wmjQuery function in the browser's developer console. Syntax: wmjQuery("selector"). This ensures compatibility with WalkMe's framework and accurate element targeting." The courseAdvancing Your Skills in Building WalkMe Solutionsexplains: "When troubleshooting or validating jQuery selectors, always use wmjQuery("selector") in the developer console to ensure the selector works within WalkMe's context, as standard jQuery may produce inconsistent results." Option D, wmjQuery("InsertSelectorHere"), is the correct syntax. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.7: jQuery Selectors. WalkMe Editor User Guide, "Testing jQuery Selectors" Section. Course:Advancing Your Skills in Building WalkMe Solutions, Module 10: Advanced Selector Techniques.
Question 3
Where would you go to open a support ticket with WalkMe's technical experts?
Correct Answer: A
To open a support ticket with WalkMe's technical experts, users should visit theWalkMe World Community , an online platform where customers can access support resources, submit tickets, and engage with WalkMe's support team. This community serves as the primary channel for technical assistance, offering a streamlined process for reporting issues and receiving expert guidance. The other options are incorrect: * Insights(B) is an analytics tool for tracking user behavior, not for support. * WalkMe Console(C) is not a standard WalkMe platform for support; it may refer to internal tools. * Admin Center(D) manages account settings and permissions, not support tickets. Extract from Official WalkMe Documentation: According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.11: Support and Resources): "The WalkMe World Community is the primary platform for submitting support tickets to WalkMe's technical experts, providing access to help articles and direct support." The courseGetting Started with Building WalkMe Solutionsstates: "For technical issues, use the WalkMe World Community to open a support ticket, ensuring prompt assistance from WalkMe's support team." Option A, WalkMe World Community, is the correct place to open a support ticket. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.11: Support and Resources. WalkMe Support Guide, "Accessing WalkMe World Community" Section. Course:Getting Started with Building WalkMe Solutions, Module 13: Accessing Support.
Question 4
Your company has a reporting page with features that have always been available. They recently added the ability for users to create their own reports. Not everyone uses the reporting tools, but they want to announce the new report creation feature for those who do use it. They will use a ShoutOut for this and only want to show it to users who use the tool. Under the ShoutOut's engagement tab, which auto-play option would be best?
Correct Answer: A
To target a ShoutOut to users who actively use the reporting tools, the best approach is to use thePlay according to a ruleoption in the ShoutOut's engagement tab. This allows Builders to define a segmentation rule (e.g., based on user behavior, such as having accessed the reporting page) to ensure the ShoutOut only appears to the relevant audience. This targeted approach avoids annoying non-users and maximizes the announcement's effectiveness for the intended group. The other options are less suitable: * Auto-play(B) displays the ShoutOut to all users on page load, regardless of their interaction with the reporting tools. * Play once a day(C) also lacks targeting and may show to irrelevant users. * Off (activate via a launcher)(D) requires manual user action, which may reduce visibility for the announcement. Extract from Official WalkMe Documentation: Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts): "The 'Play according to a rule' option in the ShoutOut engagement tab allows targeting specific user segments based on behavior or attributes, ensuring relevant delivery of announcements." The courseGetting Started with Building WalkMe Solutionsexplains: "For announcements like new feature releases to specific user groups, use 'Play according to a rule' to segment the audience, such as users who have interacted with a particular tool." Option A is the best auto-play option for this targeted ShoutOut. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.9: ShoutOuts. WalkMe Editor User Guide, "ShoutOut Engagement Settings" Section. Course:Getting Started with Building WalkMe Solutions, Module 6: Configuring ShoutOuts.
Question 5
When applying the WalkMe Lens to a real-world scenario, which of the following actions would help create impactful and effective solutions? Note: There are 2 correct answers to this question.
Correct Answer: A,D
The WalkMe Lens is a framework for designing solutions by analyzing problems and creating content that delivers value. Two key actions for impactful solutions are: * Identify the business's goals and what they are trying to accomplish(A): Aligning WalkMe content with business objectives ensures solutions support strategic outcomes, such as increased adoption or reduced errors. * Examine the root cause of issues from the end user's perspective(D): Understanding user pain points and behaviors helps create targeted content that addresses specific challenges effectively. The other options are less relevant: * Ensure frequent updates(B) is a maintenance task, not a core part of solution design. * Prioritize aesthetic design(C) is secondary to functionality and user needs. Extract from Official WalkMe Documentation: Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.2: WalkMe Lens Framework): "Applying the WalkMe Lens involves identifying business goals to align solutions with strategic objectives and analyzing user issues from their perspective to address root causes effectively." The courseGetting Started with Building WalkMe Solutionsexplains: "Use the WalkMe Lens to create impactful content by focusing on business goals and understanding end-user challenges, ensuring solutions are both strategic and user-centric." Options A and D are the correct actions for effective solutions. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.2: WalkMe Lens Framework. WalkMe Editor User Guide, "Applying the WalkMe Lens" Section. Course:Getting Started with Building WalkMe Solutions, Module 2: Solution Design Principles.
