You want to create a page view Tracked Event in Insights to monitor traffic to a very specific site domain. Which method will you use to record the event?
Correct Answer: D
WalkMe Insights allows Builders to create Tracked Events to monitor specific user interactions or page views. For a page view event tied to a specific site domain, theCustom Methodis used, as it enables the creation of a rule-based event that triggers when a defined condition, such as a URL matching a specific domain, is met. The Custom Method supports flexible rule configurations (e.g., "Current URL contains [domain]") to precisely track page views on targeted domains. The other options are incorrect: * Deploy Method(A) is not a standard WalkMe term for Tracked Events; it may refer to deployment processes. * Capture Method(B) typically involves recording user interactions with elements, not page views. * Selection Method(C) is used for selecting elements on a page, not defining page view events. Extract from Official WalkMe Documentation: Per the WalkMe Insights User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.4: Tracked Events): "To monitor page views for a specific domain, use the Custom Method to create a Tracked Event in Insights. Define a rule, such as 'Current URL contains [domain],' to capture page view data accurately." The courseAdvancing Your Skills in Building WalkMe Solutionsexplains: "For tracking traffic to a specific site domain, configure a Tracked Event using the Custom Method. This allows you to set URL-based rules to monitor page views with precision." Option D, the Custom Method, is the correct choice for recording a page view event for a specific domain. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.4: Tracked Events. WalkMe Insights User Guide, "Creating Tracked Events" Section. Course:Advancing Your Skills in Building WalkMe Solutions, Module 14: Configuring Tracked Events.
Question 17
Why is it recommended to disable the multi-language Manual Toggle when using the multi-language Auto- Toggle?
Correct Answer: C
Question 18
You have been given a project where end users are inputting incorrect information on a form, and the company wants to add some WalkMe content to help people complete the form correctly to improve data integrity. Which of the following solutions would you suggest FIRST?
Correct Answer: A
To address incorrect form inputs and improve data integrity,Guidance or Validation SmartTipsare the most direct and effective solution to suggest first. Guidance SmartTips provide on-screen instructions for each field, while Validation SmartTips check user inputs against predefined rules (e.g., format, required fields) and display error messages if incorrect. This approach targets the root issue-user errors in specific fields-and provides real-time feedback to ensure accurate data entry. The other options are less immediate: * Onboarding Task(B) is better for guiding users through a multi-step process, not form-specific errors. * Smart Walk-Thru(C) is useful for complex processes but may be overkill for a single form. * Resource in the Menu(D) requires users to seek help proactively, which is less effective than in- context guidance. Extract from Official WalkMe Documentation: According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips): "For forms with frequent user errors, Guidance SmartTips offer field-specific instructions, and Validation SmartTips enforce correct inputs, improving data integrity directly at the point of entry." The courseGetting Started with Building WalkMe Solutionsadvises: "Start with SmartTips for form-related issues, using Guidance to clarify field requirements and Validation to catch errors, as they provide targeted, real-time support." Option A, Guidance or Validation SmartTips, is the first solution to suggest. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips. WalkMe Editor User Guide, "SmartTips for Forms" Section. Course:Getting Started with Building WalkMe Solutions, Module 7: Addressing Form Errors.
Question 19
What does WalkMe's UI Intelligence feature do?
Correct Answer: C
WalkMe'sUI Intelligencefeatureanalyzes form interactions and provides actionable insightsby tracking how users engage with forms (e.g., fields skipped, errors made). This data, available in WalkMe Insights, helps organizations identify friction points, optimize form designs, and improve user completion rates, enhancing overall digital adoption. The other options are incorrect: * Forcing form completion(A) is not a WalkMe function; it focuses on guidance. * Blocking incorrect data(B) is partially true for Validation SmartTips, but not UI Intelligence's role. * Eliminating data collection(D) is false; UI Intelligence relies on data collection. Extract from Official WalkMe Documentation: Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 3.7: UI Intelligence): "UI Intelligence analyzes user interactions with forms, providing insights into completion rates and errors to optimize form usability and user experience." The courseWalkMe Fundamentalsexplains: "UI Intelligence delivers actionable insights by tracking form interactions, helping organizationsaddress user challenges and improve process efficiency." Option C accurately describes the UI Intelligence feature. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 3.7: UI Intelligence. WalkMe Insights User Guide, "UI Intelligence" Section. Course:WalkMe Fundamentals, Module 3: Advanced Analytics Features.
Question 20
Why is it recommended to disable the multi-language Manual Toggle when using the multi-language Auto- Toggle?
Correct Answer: C
WalkMe's multi-language feature allows content to be displayed in different languages, with two toggle options: Auto-Toggle, which automatically selects the language based on user settings (e.g., browser or account preferences), and Manual Toggle, which lets users manually choose their language. When both toggles are enabled, a user's manual language selection can override the Auto-Toggle's automatic detection, leading to conflicts and inconsistent user experiences. Disabling the Manual Toggle ensures that the Auto- Toggle functions as intended, delivering content in the user's preferred language without interference. The other options are incorrect: * Option Ais wrong because the Manual Toggle is not restricted to administrators; it's available to end users. * Option Bis misleading, as there's no evidence that Manual Toggle consumes significantly more resources. * Option Dis incorrect, as neither toggle typically causes unexpected page refreshes. Extract from Official WalkMe Documentation: According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.8: Multi-Language Support): "When using Auto-Toggle for multi-language content, it is recommended to disable the Manual Toggle to avoid conflicts. Manual selections by users can override Auto-Toggle settings, leading to inconsistent language display." The courseAdvancing Your Skills in Building WalkMe Solutionsstates: "To ensure a seamless multi-language experience, disable the Manual Toggle when Auto-Toggle is active. This prevents user overrides that could disrupt the automatic language detection process." Option C correctly explains the recommendation to disable the Manual Toggle to prevent conflicts. References: SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.8: Multi-Language Support. WalkMe Editor User Guide, "Multi-Language Configuration" Section. Course:Advancing Your Skills in Building WalkMe Solutions, Module 11: Managing Multi-Language Content.
