Standard Reports May be used as a starting point for Custom Reports

• A.True
• B.False

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Which Service Cloud and Service Cloud Console Enhancements in Spring 11 are Automatically visible to all Administrators without any setup required?

• A.Additional Case Article Fields Available for Reports and the Articles Related List
• B.Salesforce Knowledge Sidebar for the Service Cloud Console (Contextual Knowledge)
• C.Global Search for the Service Cloud Console
• D.Multiple Languages for Salesforce Knowledge
• E.Salesforce Knowledge Article Number

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When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.
Which two automation tools should an administrator use to accomplish this request?
Choose 2 answers

• A.Approval Process
• B.Process Builder
• C.WorkFlow Rule
• D.Flow Builder

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Personal Tags can not be shared

• A.True
• B.False

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What happens when a user is already logged in when restricted hours start?

• A.The system immediately ends the user's session.

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