Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time.
How can an Administrator accomplish this?

• A.Create a custom email template for invitations that displays your compant logo
• B.Add a company logo to meeting requests in Salesforce
• C.Create an external integration with Google calendar using Sites
• D.Enable Chatter to allow reps to Communicate with customers

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What do Account Teams do?

• A.Focuses on Account Records being shared to a specified group of users based on the Account Owner

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The Director of Sales wants a report that shows the Opportunity pipeline for the current and next fiscal quarters. This report should be grouped by Sales Rep and Opportunity Stage. Which report format would you use to create this custom report?

• A.The Summary Report
• B.The Tabular Report
• C.Matrix Report.

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What is the purpose of the service cloud (customer) portal? (2 answers)

• A.To allow partners to access contact records for case collaboration.
• B.To provide Web self-service by exposing knowledge articles
• C.To allow customers to log and check the status cases online
• D.To share support reports and dashboards with high profile accounts

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SIMULATION
Which tabs are restricted from multiple record types?

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