Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

• A.Contract
• B.Case
• C.Ticket
• D.Request
• E.Account

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Workflow rules can be triggered any time a record is saved or created, depending on your rule criteria:

• A.True
• B.False

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Salas and Customer Cant at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?

• A.Compact Layout Editor
• B.Page Layout Editor
• C.Related Lookup Filters
• D.Search Layout Editor

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Recent Items use the?

• A.Edit Pagelayout
• B.Related List
• C.Sidebar
• D.Detail Pagelayout

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Which one is the following is a salesforce.com definition for a Lead?

• A.An organization, individual or company involved with your business such as customers, competitors and partners
• B.Any potential revenue-generating event i.e. “sales deal”
• C.Any individual or influencer associated with an account
• D.Any person, organization or company that may be interested in your products and services, not yet customers

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