Is it possible for a user to own a record and not see it:

• A.False
• B.True

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What can an agent do when resolving a case? Choose 2 answers

• A.Create an article upon closing a case
• B.Assign data categories to a case
• C.Attach only one article to a case
• D.Email articles to a customer

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An administrator at Universal Containers needs a simple way to trigger an alert to the director of
sales when opportunities reach an amount of $500,000.
What should the administrator configure to meet this requirement?

• A.Set up Big Deal Alerts for the amount.
• B.Opportunity warning in Kanban View.
• C.Key Deals component on the homepage
• D.Enable Opportunity Update Reminders

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The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted.
Which two items should the administrator do to make sure these values are populated?
Choose 2 answers

• A.Update the picklist value with a validation rule.
• B.Create a custom picklist field on Contact.
• C.Map the picklist field on the Lead to the Contact.
• D.Set the picklist field to be required on the Lead Object.

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Define the Summary Report.

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