A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
What can the administrator create to meet these requirements ?

• A.Create an Account report and add Opportunity and Case cross filters.
• B.Create an Account report that groups by both opportunities and cases.
• C.Create a single report using the Joined Reports feature.
• D.Create a custom report type to combine the data into a single report.

Comment: *

Name: *

Email: *

Verification: *

An administrator must select milestones from an existing list of available milestones. * (1 Point)

• A.True
• B.False

Comment: *

Name: *

Email: *

Verification: *

The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

• A.Set the Do Not Modify Closed Opportunity permission for all profiles.
• B.Set all fields to Read-Only on the standard Closed Opportunity page layout.
• C.Create an opportunity validation rule with the formula; PWORVALUE( IsClosed ) - True.
• D.Create a workflow field update to update the IsClosed field to True if a dosed opportunity is modified.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers is implementing a new lead status process and wants to be able to do the following:
- Track leads through five different status values
- Run reports showing the duration a lead spends in each status
- Run full Lifetime reports of a lead from creation to conversion
- Prevent leads from skipping a lead status
How can these requirements be met?

• A.Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping
• B.Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping
• C.Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping
• D.Use an Apex Trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status

Comment: *

Name: *

Email: *

Verification: *

The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field.
What action should the administrator take to meet this requirement?

• A.Build a custom checkbox called Has Credit Card' that Finance checks when a credit card is recorded and a tabular report filtered on the checkbox equal to false.
• B.Unmask the encrypted credit card number field to make it available and add a custom filter to a report where credit card number is blank.
• C.Create a summary report that includes a cross-filter to the Account object with a sub-filter for credit card number equal to null.
• D.Add 'View Encrypted Fields' to a permission set assigned to Finance and system administrators and a summary report filtered by credit card number.

Comment: *

Name: *

Email: *

Verification: *