After an Administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

• A.Metadata changes since the last refresh will be added to the existing information m the sandbox
• B.Users in production will now be able to receive emails sent out from the sandbox.
• C.Users in the sandbox that do not exist in production will no longer exist in the sandbox.
• D.All new data since the last refresh will be added to the existing information in the sandbox

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How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

• A.Create data categories and assign articles to each category.
• B.Create a record type for each data category.
• C.Define synonyms for common search terms.
• D.Pre-populate article search filters based on the values of case fields.
• E.Enable feed tracking on all relevant article types.

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Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner.
How should an administrator relate Feedback__c to Account?

• A.Create a lookup Account field and filter on Feedback__c.
• B.Create a junction object between Account and Feedback__c.
• C.Create a hierarchical field on Feedback__c.
• D.Create a master-detail field on Feedback__c.

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AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

• A.Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.
• B.Create a public group for the users and a custom parent case record with the record type; share this case by record owner.
• C.Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
• D.Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.

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Universal Containers wants to convert a lookup relationship to a master detail relationship.
What action should the administrator take prior to converting the relationship?

• A.Select the allow re-parenting option on the master-detail relationship field.
• B.Remove roll-up summary fields on the parent prior to changing the field type.
• C.Delete the current lookup field before adding the new master-detail field.
• D.Ensure all existing records have a value in the current lookup field.

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