Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

• A.Skills-Based Routing
• B.Queue-Based Routing
• C.Case Assignment Rules
• D.Translation Workbench

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A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

• A.Contact sharing settings are Private.
• B.The contact is not linked to an account.
• C.Contact sharing settings have Grant Access Using Hierarchies unchecked.
• D.The contact has not been manually shared with the manager.

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Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.
How should this be achieved?

• A.Create a validation rule using ISBLANK().
• B.Set default values for both picklist fields.
• C.Make both picklist fields required at the field level.
• D.Make the zone field required on the page layout.

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The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed.
What should be implemented to prevent this conflict from happening?

• A.Test changes in a shared sandbox.
• B.Build automation and validation rules using screen flows.
• C.Review the setup audit trail prior to changes.
• D.Refresh the full copy sandbox daily.

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Northern Trail Outfitters (NTO) has a private sharing model for records containing a customer's credit Information. These records should be visible to a sales rep's manager but hidden from their colleagues.
How should an administrator adjust NTO's sharing model to ensure the correct amount of confidentiality?

• A.Use validation rules targeting the logged-in user.
• B.Add View All access for the object via the managers profile.
• C.Grant access using hierarchies via the sharing settings.
• D.Create sharing rules for each manager based on the record owner.

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