Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?

• A.Enable the Case Feed.
• B.Create article types.
• C.Define data categories and visibility.
• D.Setup record types and page layouts.

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A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors.
What should the administrator do to troubleshoot the issue?

• A.Use the flow debug option and set the selection to Run as another user.
• B.Grant the user more data access by moving them higher in the role hierarchy.
• C.Change the flow to run as System Context Without Sharing - Access All Data.
• D.Grant the user the Modify All permission to ensure they have full system access.

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Sales representatives are reporting trouble syncing quotes with their related opportunities.
What is a possible explanation for this problem? Choose two

• A.The attached currency is no longer active.
• B.The quote is attached to a closed opportunity.
• C.The user does not have Edit permissions on the quote.
• D.The quote contains an archived list price.

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Which Visual Workflows element would you use to prompt a phone rep to wrap up a cross-selling function and end the call with a customer? * (1 Point)

• A.Decision
• B.Screen
• C.Step
• D.Assignment

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An administrator has been asked to enable permissions for users on the account services team to be able to edit and change ownership of Accounts owned by any of the team members.
What should the administrator configure?

• A.Set organization-wide sharing for Account as Public Read Only.
• B.Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.
• C.Update the profile Account object to Modify All.
• D.Enable Account Teams and grant Read record-level access to account team members for the Account object

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