Which of the following is NOT true about article types in Salesforce Knowledge? * (1 Point)

• A.Article Types should enable 'actionable' content.
• B.Article Types are typically short HTML documents.
• C.Article Types may include attachments.
• D.An organization must have 2 article types to enable Knowledge.

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Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administrator troubleshoot this?

• A.Ensure the approval step has an associated action
• B.Use workflow to email the administrator if the process fails.
• C.Review the system log to determine the root cause.
• D.Ensure the user record has an assigned active manager.

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Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

• A.Multiple visitors can chat in one window
• B.The Articles tool can be used to search for Knowledge Articles
• C.Approval Processes can be used to escalate cases in the chat window.
• D.Chats can be transferred to other agents.
• E.The Details tab can be used to see information about the visitor.

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Ursa Major Solar customer records have a lot of fields and Lightning components to give users a variety of information and available functions. Recently,usrrs have noted that their pages take a long time to load and it's starting to negatively impact their experience.
What should the administrator do to help diagnose where improvements can be made?

• A.Click Analyze from the Lightning App Builder toolbar.
• B.Use the Apex debugger while loading a customer record.
• C.Review the debug logs from the Developer Console.
• D.Check the debug logs found in the Environment section of Setup.

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Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

• A.The user will only be able to edit the cases that they created.
• B.The user will be able to edit product support cases.
• C.The user will NOT be able to edit product support cases.
• D.The user will only be able to edit cases manually shared with them.

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