Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

• A.Create an FAQ Knowledge article.
• B.Create an FAQ rich text component on the Home page.
• C.Create a public ''announcement only' group for moderators to address common questions.
• D.Deploy a chatbox to address common questions.
• E.Enable Chatter Questions to encourage peer-to-self-service

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Universal Containers have launched their Customer Community on the Koa template. Community members have asked your advice for accessing the community on iOS devices, what do you recommend?

• A.All users should access a Koa Community via a Desktop browser only
• B.Navigate to the community URL in the browser and a mobile experience will be automatically rendered
• C.IOS users should download the Salesforce1 app and access the community through the Salesforce1 switcher
• D.IOS users should download the OneCommunity app where they can use their regular community login credentials to access the Community

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Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles is set to two with the roles defined as Partner Manager and partner user.
If CK has a Partner user at a child account that creates a case, who will have access?

• A.The partner user who created the case, their peers in the partner user role, those in the partner Manager role above them, and those in the Partner Manager role in the parent account.
• B.The Partner user who created the case, their peers in the Partner user role, those in the Partner manager role above them, those in the Partner user role in the partner account, and those in the partner Manager role in the parent account.
• C.The Partner user who created the case those in the Partner Manager role above them, and those in the Partner manager role in the Partner account
• D.The partner User who created the case, those in the partner Manger role above them, those in the Partner user role in the parent account, and those in the partner manager role in the parent account.

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Universal Containers needs a Community for distributors who manage their sales with the following requirements: * Each distributor has multiple users. * Users within the same distributor should be able to talk with each other. * Users should NOT be able to talk with users from other distributors. * The Knowledge articles and other Community features should be the same for all distributors. Flow should the Salesforce Admin meet these requirements?

• A.Create Sharing groups to share users within a distributor. Allow ions, keeping the OWD for Users as private
• B.Enable the Portal user visibility and disable the Community user visibility under Sharing settings. Keep OWD for Users as private for external users
• C.Create a separate Community for each distributor. Allow members to talk within the Community and enable the Community user visibility
• D.Reate a Sharing set to share the users within a distributor in the Community. Allow ions, keeping the OWD for Users as private

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Universal Containers builds a Community with public access to Knowledge Articles and Q&A.
The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom Object to Store Known Issues with an org-wide default sharing setting to Public Read/Write. unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

• A.Go to the Guest User profile and give to the Visualforce page.
• B.Add the Guest User profile to the members in Community Management.
• C.Enable "Public can access the community" checkbox under General Settings in Community Builder.
• D.Change the org-wide default sharing to Public Full Access.

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