Sen. tee Agents report that there ere so many buttons ana components on the Case layout that I is difficult for them to remember which features should be used.
Mow can a consultant address this concern'

• A.Improve Validation Ru!e messages.
• B.Use Einstein Next Best Action.
• C.Configure Path for Cases.
• D.Implement record types and pege layouts.

Comment: *

Name: *

Email: *

Verification: *

Ursa Major Solar provides onsite support for customers' solar panels. Dispatched technicians work in a specific geography during set hours of the day. Managerrefit wants to minimize the number of rescheduled appointments by ensuring technicians have the required products to complete repairs.
Which feature should a Service Cloud consultant recommend?

• A.Field Service Inventory
• B.Work Oder Assignment
• C.Operating Hours and Shifts
• D.Service Appointment Bundling

Comment: *

Name: *

Email: *

Verification: *

Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

• A.Validation Rules for article record types to verify all fields during creation.
• B.Approval Process that assigns an Article to a Reviewer Queue.
• C.Knowledge Action to Publish an Article once the Article is approved.
• D.Data Category to assign an article record type to a Reviewer.

Comment: *

Name: *

Email: *

Verification: *

The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. To research the situation, the support manager wants to know the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should a consultant recommend?

• A.Create a report using the Case Lifecyle report type
• B.Create a report using the Case age report type
• C.Create a report using the Case snapshot report type
• D.Create a report using the Case historical trending report type

Comment: *

Name: *

Email: *

Verification: *

Cloud Kicks will us250e the Salesforce Knowledge Article Importer to migrate existing articles from another knowledge base. The current knowledge base includes how-to guides written in HTML.
What is the recommended method to import the how-to guides into Salesforce Knowledge?

• A.Modify the import parameters to specify HTML encoding.
• B.Change the HTML format first to support subfields.
• C.Create an HTML file for each rich text area field.

Comment: *

Name: *

Email: *

Verification: *