When an administrator enables customizable prebuilt entitlements, which three options are automatically created?
Choose 3 answers

• A.Three field updates
• B.One escalation rulte
• C.One Warning Action
• D.One SLA process
• E.Three milestone types

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The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

• A.Report based on custom report type using cases and business hours.
• B.Custom summary report where unit equals business hours.
• C.Standard case lifecycle report where unit equals business hours.
• D.Report based on a reporting snapshot that runs dally at 5:00 p.m.

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Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

• A.Create lookup fields on the application object to both the position and applicant.
• B.Create a master-detail field on both the position and applicant to the application.
• C.Create a lookup field on both the position and applicant to the application.
• D.Create master-detail fields on the application object to both the position and applicant.

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Universal Containers like to track Application Bugs within Salesforce. The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?

• A.Create a relationship between the standard bug object and the standard case object
• B.Create a section on the case page layout
• C.Create a field on cases
• D.Create a custom object for bugs and relate it to cases

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Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length. * (1 Point)

• A.True
• B.False

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