A member of Universal container's support team is assisting as a lesrep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?* (1 Point)

• A.Create a permission set for opportunity edit and add it to the support member's user record
• B.Add the support team member to the opportunity team and assign read/write access to the member
• C.Change the Organization-Wide Defaults internal access for opportunities to public read/write
• D.Change the support team member's role to a role above the sales rep in the org's role hierarchy

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Which three actions can occur when an administrators clicks "save" after making a number of changes to Knowledge data categories in a category group and changing their position in the hierarchy? Choose three.

• A.Users are temporarily locked out of the ability to access articles
• B.Users may temporarily experience performance issues when searching for articles
• C.The history of article usage is reset to zero utilization
• D.The contents of category drop-down menu change
• E.The articles and questions visible to users change

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Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce?
Choose 2 answers

• A.Enable Chatter Questions in the company's customer Community
• B.Offer a Chat button on the company website.
• C.Expose the case feeds option on the company's website.
• D.Enable the Service Cloud Console app on the company's website.

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The sales team at Cloud Kicks is noticing that sales reps are misusing the new Screen Flow tool for data entry, since they are viewed the initial screen after clicking finish.
What should the administrator do to fix this?

• A.Use a lightning action to redirect the user
• B.Add a trigger to redirect the user to a new page.
• C.Update the flow with a local redirect action.
• D.Create a new flow to redirect the user when the other flow finishes.

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What is a capability of collaborative forecasting? Choose 3 answers

• A.Forecast using opportunity splits
• B.Select a default forecast currency setting
• C.Rename categories
• D.Add categories
• E.Overlay quota

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