How can an administrator improve the relevance of search results for support agents searching for knowledge articles to solve articles?
Choose 3 answers

• A.Pre-populate article search filters based on the values of case fields.
• B.Create data categories and assign articles to each category.
• C.Enable feed tracking on all relevant article types.
• D.Define synonyms for common search terms.
• E.Create a record type for each data category.

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Sales leaders at Ursa Major Solar would like to be able to calculate forecasts based on megawatts.
How can the administrator create forecast types based on a megawatts measurement?

• A.Create a custom formula field.
• B.Create a custom number field.
• C.Customize a standard field.
• D.Use a standard currency field.

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Users at AW Computing use a custom object to manage order*. All profiles share a single page layout.
Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout.
What should an administrator recommend?

• A.Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
• B.Create separate record types for the Customer Service and Sales users' records.
• C.Configure two separate permission sets and assign the appropriate permissions to each user.
• D.Make two separate Lightning record pages and assign them to the applicable profiles.

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A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

• A.Create a customer report type for Accounts without Opportunities.
• B.Create a tabular report using the Account report type and add a cross filter using Opportunities.
• C.Create a summary report using the Accounts report type with a formula field for opportunity count.
• D.Create a joined report using the Accounts report type and the Opportunities report types.

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Dream house Realty has created a custom object to track its Open Houses with a master-detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status or Pending so they can see the value from the Property record.
What feature should the administrator implement?

• A.Lightning Component
• B.Formula Fields
• C.Roll-Up Summary
• D.visualforce Page

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