Free Access to Salesforce.Agentforce-Specialist.v2025-09-29.q108 with Valid Practice Test (Page 16)

Question 71

Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

A.Action Triggers
B.Instructions
C.Output Types

Question 72

The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Agent as the solution?

A.To generate relevant content when engaging with each customer
B.To analyze past campaign performance
C.To send automated emails to all customers

Question 73

Universal Containers (UC) wants to implement an AI-powered customer service agent that can:
* Retrieve proprietary policy documents that are stored as PDFs.
* Ensure responses are grounded in approved company data, not generic LLM knowledge.What should UC do first?

A.Set up an Agentforce Data Library for AI retrieval of policy documents.
B.Expand the AI agent's scope to search all Salesforce records.
C.Add the files to the content, and then select the data library option.

Correct Answer: A

Comprehensive and Detailed In-Depth Explanation:To implement an AI-powered customer service agent that retrieves proprietary policy documents (stored as PDFs) and ensures responses are grounded in approved company data, UC must first establish a foundation for the AI to access and use this data. TheAgentforce Data Library(Option A) is the correct starting point. A Data Library allows UC to upload PDFs containing policy documents, index them into Salesforce Data Cloud's vector database, and make them available for AI retrieval. This setup ensures the agent can perform Retrieval-Augmented Generation (RAG), grounding its responses in the specific, approved content from the PDFs rather than relying on generic LLM knowledge, directly meeting UC's requirements.
* Option B: Expanding the AI agent's scope to search all Salesforce records is too broad and unnecessary at this stage. The requirement focuses on PDFs with policy documents, not all Salesforce data (e.g., cases, accounts), making this premature and irrelevant as a first step.
* Option C: "Add the files to the content, and then select the data library option" is vague and not a precise process in Agentforce. While uploading files is part of setting up a Data Library, the phrasing suggests adding files to Salesforce Content (e.g., ContentDocument) without indexing, which doesn't enable AI retrieval. Setting up the Data Library (A) encompasses the full process correctly.
* Option A: This is the foundational step-creating a Data Library ensures the PDFs are uploaded, indexed, and retrievable by the agent, fulfilling both retrieval and grounding needs.
Option A is the correct first step for UC to achieve its goals.
References:
* Salesforce Agentforce Documentation: "Set Up a Data Library" (Salesforce Help:https://help.salesforce.
com/s/articleView?id=sf.agentforce_data_library.htm&type=5)
* Salesforce Data Cloud Documentation: "Ground AI Responses with Data Cloud" (https://help.
salesforce.com/s/articleView?id=sf.data_cloud_agentforce.htm&type=5)

Question 74

Universal Containers wants to leverage the Record Snapshots grounding feature in a prompt template. What preparations are required?

A.Configure page layout of the master record type.
B.Create a field set for all the fields to be grounded.
C.Enable and configure dynamic form for the object.

Question 75

An Agentforce has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.
What should the Agentforce Specialist do to identify the root cause of the problem?

A.In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
B.Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
C.In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.

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