Sales reps at Universal Containers should not be able to create or edit prompt templates. Which permission set should an AgentForce Specialist assign to the sales reps?

• A.Prompt Execute User
• B.Prompt Template Manager
• C.Prompt Template User

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Universal Containers (UC) needs to improve the agent productivity in replying to customer chats.
Which generative AI feature should help UC address this issue?

• A.Case Summaries
• B.Service Replies
• C.Case Escalation

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How does an Agent respond when it can't understand the request or find any requested information?

• A.With a preconfigured message, based on the action type.
• B.With a general message asking the user to rephrase the request.
• C.With a generated error message.

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An administrator is responsible for ensuring the security and reliability of Universal Containers' (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
Which feature in the Einstein Trust Layer best supports UC's need?

• A.Data masking
• B.Dynamic grounding with secure data retrieval
• C.Zero-data retention policy

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Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models.
What should UC consider when building prompt templates in Prompt Builder?

• A.Include multiple-choice questions within the prompt to test the LLM's understanding of the context.
• B.Ask it to role-play as a character in the prompt template to provide more context to the LLM.
• C.Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

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