Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and Service Cloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose 2 answers

• A.Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.
• B.Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.
• C.Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.
• D.Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.

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AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

• A.Place all training materials on the home page so users can find them easily.
• B.Record hour-long pieces of training for each job role so users can review on their own time.
• C.Ensure each team has a Salesforce champion that can provide one-on-one training.
• D.Break down training materials into quick reference guides for job-specific functions.

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Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessing their order history on B2B Commerce.
Which two options should a Solution Architect consider to improve performance' Choose 2 answers

• A.Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.
• B.Enable reporting snapshots to store summarised information.
• C.Create a custom component to display all order information.
• D.Use external objects instead of standard B2B Commerce Order object.

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Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.
What should a Solution Architect recommend to UC?

• A.Utilize Service Cloud Email to Text Message.
• B.Utilize Marketing Cloud and MobileConnect.
• C.Embed third-party messenger tools.
• D.Utilize Service Cloud and LiveMessage.

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Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?

• A.Develop a custom solution using scheduled Apex to send emails.
• B.Recommend Marketing Cloud Account Engagement.
• C.Set up scheduled flows to handle email sending and tracking.
• D.Recommend Marketing Cloud Personalization.

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