The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently, or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform.
Which solution should a Solution Architect recommend to create better collaboration and visibility for UC employees, resellers, and service partners?

• A.Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses.
• B.Grant access to resellers and partners by providing Partner Community licenses.
• C.Grant access to resellers and partners by providing Customer Community licenses.
• D.Grant access to resellers and partners by providing Customer Community Plus licenses.

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Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system. In its first Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of ... to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ.
As part of its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allow for a traditional ecommerce serf-service experience, and has decided to use its own custom-built solution as a way to accomplish this. One of the mam requirements for this custom ecommerce solution is that it must integrate into CPQ in order to present the same entitlements for pre-negotiated contracts that were created in CPQ.
Which two suggestions should a Solution Architect recommend as a starting point to meet NTO's need of effectively integrating both applications together?
Choose 2 answers

• A.Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration.
• B.Implement an external master Pricing database that can be carted by both ecommerce and CPQ.
• C.Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool.
• D.Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ.

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Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?

• A.Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
• B.Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
• C.Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
• D.Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.

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Universal Containers is in the process of implementing CPQ and Billing while integrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

• A.Product and Pricing structure setup in CPQ
• B.Pricing sync between CPQ and ERP
• C.Modifications required to ERP for integration purposes
• D.Invoice capabilities in ERP to accommodate billing

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Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC's business requirements?

• A.Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
• B.Phase 1: Sates Cloud -- Phase 2: B2B Commerce -- Phase 3: Salesforce Field Service
• C.Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
• D.Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce

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