SFB Industries would like to see Opportunity Cases & Account information on one report. How can this be achieved inside of Salesforce?

• A.Create a custom report type with Accounts, Cases & Opportunities
• B.Create a Joined Report
• C.Create a Matrix Report
• D.Use the standard report type for Accounts, Cases & Opportunities

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A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?

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Which are key benefits in implementing Territory Management? Choose 3

• A.The ability to complement a public read/write sharing model on account records
• B.Multiple forecasts per user, based on territory membership
• C.Territory-based sales reports
• D.The ability to use account criteria to expand a private sharing model
• E.Territory dashboards

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V identify features from the list below that are included in Live Agent. (Select 3)

• A.Share the customer's screen
• B.Pre-Chat Forms and Post-Chat pages
• C.Block visitors by username
• D.Block visitors by IP Address
• E.Enable agents to include standard responses without having to type each time

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What are permissions needed for the Accounts and Opportunity Object when merging Accounts.

• A.Edit permission for Account and Delete Permission for Opportunity
• B.Edit and Delete for Account and Edit and Delete on Opportunity
• C.Edit and Delete for Account and Read on Opportunity

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