The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

• A.Report based on custom report type using cases and business hours.
• B.Custom summary report where unit equals business hours.
• C.Standard case lifecycle report where unit equals business hours.
• D.Report based on a reporting snapshot that runs dally at 5:00 p.m.

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In addition to setting the standard price, what must you also do in order to add a Product to a Custom Price Book? * (1 Point)

• A.Enter a Product Description.
• B.Enter a Product Code.
• C.Check the Active checkbox.
• D.Select a Product Family

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Universal Containers is using approval process with email notifications to streamline administrator process, A new approval process has been written that allow for delegated approvers. In testing, resulting show the primary approver is receiving the email notification but the delegated approver is NOT.
Which two steps should an administrator take to troubleshoot?

• A.Verify that each approval step is set to allow delegated approvers.
• B.Verify that the email was sent in the setup Audit Trail.
• C.Check Approval History to make sure the Submit for approval button was clicked.
• D.Check the delegated approver's user settings.

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Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

• A.Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings.
• B.Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings.
• C.Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings.
• D.Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings.

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To create a large number of Salesforce user accounts from a CSV import file, you can use ________ to perform the import.
Select one:

• A.Data Loader
  NOTES:
  Data Loader does allow you to import users, you cannot import users with the Data Import Wizard.
• B.Excel
• C.Data Import Wizard
• D.Bitlocker

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