A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.
What level of access will the sales user have on the Account object?

• A.Read-only
• B.No Access
• C.Modify All
• D.Read, Create, and Edit

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Cloud Kicks (CK) has e sneaker maintenance plan that It Includes with all orders for Its new line of Bluetooth-enabled custom sneakers. The sneaker maintenance plan gives each customer 6 months of phone support in case they have Issues with their new sneakers. The administrator at CK is having a hard time keeping up with the work associated with managing the maintenance plan.
What should the administrator do to help manage the plan?

• A.Set up and configure entitlement templates.
• B.Ensure milestones are in place for the maintenance plan.
• C.Use Flow to automatically create and assign entitlements.
• D.Create a support process for the maintenance plan.

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Universal Containers uses a Private Sharing model for Account. User A is on-boarded to User B's team and given the same profile and Role Both users own 20 Accounts but user User B is a able to see 40 Accounts whereas User A can only see the 20 that the own.
What are the possible reasons for this?

• A.User B had the records manually shared with them.
• B.User B is a member of a Group that gained access to the records through a Sharing Rule.
• C.User B had the records shared with them through a Permission Set.
• D.User B is a member of a Queue that gained access to the records through a Sharing Rule

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Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

• A.Multiple visitors can chat in one window
• B.Chats can be transferred to other agents.
• C.Approval Processes can be used to escalate cases in the chat window.
• D.The Articles tool can be used to search for Knowledge Articles
• E.The Details tab can be used to see information about the visitor.

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Cloud Kicks is looking for a way to back up its data dally.
What should the administrator recommend?

• A.Use an ETL tool that can be scheduled to extract the data ard push it to the target destination.
• B.Schedule a report and have the data emailed to the admin to put In the target destination.
• C.Extract the data with the Import Wizard and push it to the target destination.
• D.Set up Salesforce's Data Export Service and store the data In the target destination.

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