Universal Containers (UC) wants to automate the process of case creation. While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Which solution should a consultant recommend?

• A.Email-to-Case
• B.Web-to-Case
• C.Outlook Integration
• D.On-Demand Email-to-Case

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Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

• A.Implement Recommended Articles.
• B.Configure Web-to-Case.
• C.Create a Customer Experience Cloud site.
• D.Deploy a Partner Central Community.

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Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS) methodology.
Which two benefits can be expected from KCS adoption?
Choose 2 answers

• A.Reduced first contact resolution
• B.A knowledge article life cycle that evolves based on usage and demand
• C.A knowledge article life cycle that is implemented correctly the first time and does not need to change
• D.Reduced issue resolution time

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Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

• A.Service contracts
• B.Contacts
• C.Products
• D.Case history

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Support engineers need to see a complete chronological list of field edits to a case, associated emails, case comments, and field edits to related objects in a single view while working on a case. How should this requirement be met?

• A.Create a custom report.
• B.Create a custom view on the Case tab.
• C.Create a custom Visualforce page.
• D.Create a custom related list on the case.

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