Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to production.
Which two deploy solutions should a consultant to ensure skills-based routing is operational in Production?

• A.Data Import Wizard
• B.Change Sets
• C.Mass Transfer Records
• D.Data Loader

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Which solution should a consultant recommend?

• A.Enable the knowledge sidebar related list on the case page layout.
• B.Create a visualforce page called knowledge sidebar on the case page layout.
• C.Universal containers recently rolled out a lightning knowledge implementation; however, users are finding unreliable and unrelated knowledge articles displayed in the knowledge one widget in the salesforce console.
• D.Implement a salesforce console for service and enable the knowledge sidebar on the case page layout.
• E.Enable the knowledge sidebar setting in the case support settings.

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universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?

• A.Import records and cretae a a worflow rule to change the data type
• B.Standardize all rows to match salesforce data types
• C.Install data quality analysis dashboards from the appexchange
• D.Deduplicate the data before importing into SF
• E.Import the records and use duplicate management

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