What should a consultant recommend service agents use?

• A.Einstein Next Best Action Strategy Guilder.
• B.History tab on the Actions & Recommendations comporent.
• C.Paused now interviews Lightning Component.
• D.Recommendation Strategy Metrics related list.

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Milestones can be added to which two Object types?
Choose 2 answers

• A.Account
• B.Work Order
• C.Last
• D.Case

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A new customer to Salesforce is considering implementing a customer portal. The customer has millions of users and plans to evaluate a high-volume customer portal.
What is a key consideration when configuring a customer portal?

• A.Users can download and view content
• B.Users can be part of a case team
• C.Users cannot own records
• D.Users are not associated with a role in the hierarchy

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UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support team for each product that it supports. Contact center agents should only be able to view articles for the product they support.
What solution should a consultant recommend to meet this requirement?

• A.Assign team-based roles to the associated product article types
• B.Assign team-based profiles to the associated product article types
• C.Assign team-based roles to the associated product data category value
• D.Assign team-based profiles to the associated product data category value

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Cloud Kicks (CK) uses Lightning Knowledge and has set up Data Categories. CK uses Data Category Visibility to control access based on products and geographic location. The admin plans to enable 'Use standard Salesforce sharing' in Sharing Settings under Knowledge Settings.
Which consideration should the admin be aware of when making this change?

• A.Data Category Visibility of All Categories provides Public Read-Only access.
• B.Data Category Visibility of Custom overrides organization-wide default sharing access.
• C.Data Categories no longer control access to articles.

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