You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. What does the hashtag do?

• A.Deletes posts
• B.Tag another chatter user
• C.Returns a link that returns a post with the same reference

Comment: *

Name: *

Email: *

Verification: *

Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?

• A.Change the org-wide default for cases and contacts internal access to private.
• B.Update the case assignment rule to add the site member to the predefined case team.
• C.Create a sharing rule to share the contact record with the site member.
• D.Set up a sharing set to grant access based on the site member's contact record.

Comment: *

Name: *

Email: *

Verification: *

Universal Container's agent's need to be more productive when cases. Agent want to send email to customers prior to violating an SLA based on three different SLA levels using macros.
What two solutions can a consultant suggest to meet the agent's requirements?
Choose 2 answers

• A.Add multiple ELSE IF blocks after the IF block
• B.Add conditional logic to the instructions
• C.Create a formula to build the macro logic around
• D.Add a formula block to the macro

Comment: *

Name: *

Email: *

Verification: *

universal containers is implementing a customer community using the
customer service template.One of the requiremnets is for members to be able to find knowledge articles based on the product type.How should consultant satisfy this requirement

• A.Set the visibility to the data categories
• B.Enable suggested artciels in the community
• C.Utilize topic tags for each product type
• D.Define article types with sharing settings

Comment: *

Name: *

Email: *

Verification: *

Milestones can be added to which three object types?
Choose 3 Answers

• A.Work order
• B.Case
• C.Service
• D.Entitlement
• E.Account

Comment: *

Name: *

Email: *

Verification: *