Universal Containers has tested skills-based routing in a sandbox and is ready to deploy to Production.
Which two deployment solutions should a consultant use to ensure skills-based routing is operational in Production Choose 2 answers

• A.Change Sets
• B.Data Loader
• C.Mass Transfer Records
• D.Data Import Wizard

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What approach should a Consultant use to ensure that Knowledge searches only display articles for a service agent's product specialization?

• A.Create a page layout for each record type; assign layouts to service agents.
• B.Create a data category for each product; assign data categories to service agents.
• C.Create a permission set for each record type; assign permissions to service agents.
• D.Create an article action for each record type; assign record types to service agents.

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Cloud Kicks uses Service Cloud and Slack. For difficult casesm service agents wants to create a swarm in Slack to pull in in experts from multiple How should the consultant recommend an agent launch a swarm?

• A.Dynamic Form
• B.Apex Trigger
• C.Quick Action
• D.Scheduled flow

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Cloud Kicks needs to onboard new employees and deliver new hire training more efficiently.
This includes providing access to job information such as benefits, internal job openings, and mandatory employee training.
What should the consultant recommend to meet the requirements?

• A.Trailhead
• B.Einstein Next Best Action
• C.Experience Cloud site

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Universal Containers wants to reduce the volume of calls into their Product Support Contact Center. Which three features should a Consultant recommend? Choose 3 answers

• A.Macros
• B.Public Knowledge
• C.Chatter Questions
• D.Field Service
• E.Communities

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